Avaya IP Office

Avaya IP Office is particularly suitable for the small to medium business. It allows you to improve your office technology while controlling costs and reducing risk. IP Office is ideally suited to those businesses that have already invested in an IP network for their IT systems and now want to save money by running their telephone system on that network.

The system provides all of the functionality of your traditional telephone system but adds many more features such as voice messaging, auto attendant, interactive voice response, CTI, and call centre management.

IP Office can deliver VoIP networking for multiple sites and many users across those sites. With Voice over IP (VoIP) sites can be networked together, providing a unified system for users, no matter where they are located. These features greatly assist business expansion and flexibility.
Although this is a total communications solution for small to medium businesses it can nevertheless be extended to quite a large system as your business grows. This system brings you voice and data applications that were formerly the reserve of the largest corporations.
Useful call centre management options are included to assist you in your customer sales and service centre operations . The system includes both historical and real-time reporting tools, standardized or customized reports, wallboard capability, call recording services, campaign management, and customer self-service options.

• Enhanced call coverage allows a call ringing at one (covered) extension to be presented and answered at other (covering) extensions.
• Single button activation control for many popular features maximizes the number of buttons available for programming and provides visual feedback.
• Dial By Name allows callers reaching the auto attendant to dial extensions by dialing extension user names.
• Avaya are a world leader in IP technology with over 100,000 systems implemented world-side.